Exact System Status

Exact Online - Payroll component successors do not include the fields 'amount' and/or 'quantity' on employee level (NL)

Update - For some components adding the 'amount' and/or 'quantity' through [employees > payroll > variable mutations > details per employee] or adding a column through [employees > payroll > variable mutations > tools icon | customize] works to be able to continue your payroll process. We are still investigating this issue.
Apr 16, 2024 - 10:43 CEST

Investigating - It is possible that payroll component successors on employee level do not include the field ‘amount’. We are investigating this issue. Our apologies for the inconvenience.
Apr 16, 2024 - 10:08 CEST

Exact Online - Netherlands Partial Outage

Boekhouden Operational

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Partial Outage

Salaris voor Accountancy Partial Outage

Scan & Herken Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

HR/Officiënt Operational

Exact Online - Belgium Operational

Boekhouden Operational

Uren & Facturen Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn [Kantoor] Operational

Scan & Herken Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

HR/Officiënt Operational

Exact Online - other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Exact Online Premium Operational

Accountancy Gemak - Software Gemak Operational

Boekhoud Gemak Operational

Communicatie Gemak Operational

DM online Operational

Fiscaal Gemak Operational

HR & Salaris Gemak Operational

Kantoor Gemak / PM 365 Operational

Multivers Operational

Online Samenwerken (OSW) Operational

Rapportage Gemak Operational

Werkprogramma Gemak Operational

Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational

Exact Cloud Services Operational

Reeleezee - Accounting - Accountancy portal - Cashr Operational

Exact Winbooks Operational

Exact Venice Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2024

Exact Online - Loading documents will result in an error (DE)

Resolved - The issue has been resolved. Loading documents no longer result in a error. Our apologies for the inconvenience.
Apr 16, 13:05 CEST

Investigating - Loading documents will result in an error. We are currently investigating this issue. Our apologies for the inconvenience.
Apr 16, 11:38 CEST

Fiscaal Gemak – SBA’s of the Corporate Income Tax 2023 are not received (NL)

Resolved - This incident has been resolved. The SBA's VPB have been processed and received in the software.
Apr 16, 12:08 CEST

Update - We are continuing to work on a fix for this issue.
Apr 15, 12:52 CEST

Identified - It is possible that you did not receive the SBA for the Corporate Income Tax 2023. You could have already received the letters from the tax authorities, but the declaration is not yet visible in our software. We are currently investigating the issue. Our apologies for the inconvenience.
Apr 12, 14:10 CEST

Apr 15, 2024

Exact Online - Time out errors through different menupaths (NL)

Resolved - This incident has been resolved. You won't get time out errors through different menupaths anymore. Our apologies for the inconvenience.
Apr 15, 15:19 CEST

Investigating - It is possible you will get time out errors through different menupaths. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Apr 15, 14:45 CEST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Exact Online Premium - Scheduled Maintenance on 6th of April (NL)

Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 CEST

Scheduled - Due to scheduled maintenance you may experience short interruptions in Exact Online on Saturday April 13th between 19:00 CEST and 20:00 CEST. Our apologies for the inconvenience.
Apr 11, 09:54 CEST

Apr 12, 2024

Exact Cloud Services - (Global) - fatal error notification when importing XML

Resolved - This incident has been resolved following profile resets.
Our apologies for the inconvenience.
Apr 12, 14:46 CEST

Monitoring - When you receive this error, this can be ignored. We are working with our 2nd line team to get a solution which avoids this error.
Apr 11, 14:43 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 11, 12:40 CEST

Update - The issue is still under investigation. When the error occurs the import still works and the error can be ignored for the time being.
Apr 11, 09:41 CEST

Update - We are continuing to investigate this issue. The impact is still limited to a small number of customers who receive updates through the raised case. If you have not yet reported this occurring for your company please do register a case with us.
Apr 10, 17:38 CEST

Update - We are continuing to investigate this issue. The impact appears to be limited to a small number of customers who will receive updates through the raised case.
Apr 10, 09:29 CEST

Investigating - Customers in the Exact Cloud environment may recieve a fatal error notification when importing .xml files. Changing the file location does not change the issue. Currently there is no workaround available. We are investigating the issue. You can expect daily status updates or as soon as new information is available.
Our apologies for the inconvenience.
Apr 9, 17:18 CEST

BoekhoudGemak/Multivers - Logging in to BoekhoudGemak and Multivers Online not possible (NL)

Resolved - This incident has been resolved.
Apr 12, 11:55 CEST

Monitoring - A fix has been implemented. Logging in is possible again. We are monitoring the situation.
Apr 11, 08:44 CEST

Investigating - Currently we are experiencing issues when logging into Multivers Online and Boekhoudgemak. We are investigating the issue. When an update is available, we will inform you via this page. Our apologies for the inconvenience.
Apr 11, 07:41 CEST

Apr 11, 2024

Apr 10, 2024

Apr 9, 2024

Exact Online - ING bank statements for non-PSD2 bank links not delivered yet (NL)

Resolved - The ING bank statements (non PSD2) are delivered and processed. Our apologies for the inconvenience.
Apr 9, 12:59 CEST

Investigating - The ING bank statements (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Apr 9, 08:07 CEST

Apr 8, 2024

Exact Online - Style formatting not included in exports (NL)

Resolved - This issue has been resolved. Your Excel exports will include style formatting again. Our apologies for the inconvenience.
Apr 8, 09:10 CEST

Investigating - When exporting any overview from Exact Online, the style formatting is not included regardless of the setting [Include style formatting] in My Exact Online. We are investigating the cause of this issue. As soon as more information becomes available, we will update this status page. Our apologies for the inconvenience.
Apr 2, 11:40 CEST

Apr 7, 2024

No incidents reported.

Apr 6, 2024

Exact Online - Scheduled Maintenance on 6th of April

Completed - The scheduled maintenance has been completed.
Apr 6, 23:59 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:00 CEST

Scheduled - Due to scheduled maintenance you may experience short interruptions in Exact Online on Saturday April 6th between 19:00 CEST and 23:59 CEST. Our apologies for the inconvenience.
Apr 3, 11:46 CEST

Exact Online Fiscaal/Fiscaal Gemak - Scheduled Maintenance on 6th of April

Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 CEST

Scheduled - Due to scheduled maintenance, Exact Online Fiscaal and Fiscaal Gemak will not be available on Saturday April 6th between 21:00 CEST and 23:59 CEST. Our apologies for the inconvenience.
Apr 4, 14:02 CEST

Apr 5, 2024

Exact Online – No display from lay-out (NL)

Resolved - This issue has been resolved. If you still experience problems we advise to clear your cache, you can do this with CTRL + F5. Our apologies for the inconvenience.
Apr 5, 16:43 CEST

Monitoring - This issue has been resolved. If you still experience problems we advise to clear your cache, you can do this with CTRL + F5. Our apologies for the inconvenience.
Apr 5, 09:12 CEST

Update - We are continuing to investigate this issue.
Apr 5, 08:44 CEST

Investigating - Exact Online currently lacks formatting. When you log in, a layout that looks like a text processor and not the usual menu bars. You can expect status updates as soon as new information is available. You can status updates as soon as new information is available. Our apologies for the inconvenience.
Apr 5, 08:24 CEST

Exact Online Premium – Exact Online Premium is experiencing slowness (NL)

Resolved - This incident has been resolved.
Apr 5, 16:42 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 10:16 CEST

Investigating - You may experience long wait times and time-outs using Exact Online Premium. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Apr 5, 09:41 CEST

Apr 4, 2024

Exact Online - Time-out when opening outstanding items or ageing analysis (NL / BE)

Resolved - No further issue has been detected after the implemented fix. All outstanding items overviews are available again. Our apologies for the inconvenience.
Apr 4, 16:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 16:48 CEST

Investigating - Opening outstanding items or ageing analysis in Exact Online might result in a Time-out error. We are investigating the issue. As soon as an update is available, we will inform you through this status page. Our apologies for the inconvenience.
Apr 3, 09:38 CEST

Exact Online – Bank statements through Exact PSD2 bank link might be imported with a delay (NL)

Resolved - No further issues have been detected after the implemented fix, and all missing statements have since been delivered. Our apologies for the inconvenience.
Apr 4, 11:33 CEST

Monitoring - A fix has been implemented and all statements are imported again at the predefined times. We keep monitoring the results.
Apr 3, 16:19 CEST

Update - We are continuing to work on a fix for this issue.
Apr 2, 16:05 CEST

Update - It is possible that your bank statements are imported with a delay through Exact PSD2 bank links (all banks). We are investigating this issue. Our apologies for the inconvenience.
Apr 2, 15:40 CEST

Update - We are continuing to work on a fix for this issue.
Apr 2, 12:49 CEST

Identified - The import of your Rabobank statements may be delayed. You don't have to take any action at this point. We investigate the cause and closely monitor the situation.
Mar 29, 14:58 CET

Update - We are continuing to investigate the issue. For now no action is required from your side since statements are imported with a delay. Once more information becomes available, we will update this page.
Mar 28, 17:36 CET

Investigating - It is possible that your automatic bank links for Rabobank are malfunctioning, even after renewing bank link consent. This means that statements may not be imported automatically and payments may be rejected. We are investigating this issue. Our apologies for the inconvenience.
Mar 28, 15:18 CET

EOL Jaarrekeningen / Rapportage Gemak – 500 error on server when opening the notes of the profit and loss statement (NL)

Resolved - This issue has been resolved. The notes of the profit and loss statement are accessible again. Our apologies for the inconvenience.
Apr 4, 08:07 CEST

Investigating - It is possible that you are confronted with a 500 error when opening the notes of the profit and loss statement in an annual report. We are currently investigating the issue. Our apologies for the inconvenience.
Apr 3, 12:15 CEST

Apr 3, 2024

Exact Online - KNAB (non-PSD2) bank statements not delivered yet (NL)

Resolved - All statements have been delivered. You can find them by navigating through [Financial > Banking & Cash > Statements > Automatic import log]. Our apologies for the inconvenience.
Apr 3, 11:47 CEST

Investigating - The Knab bank statements (non PSD2) are not delivered yet. We are investigating the issue. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Mar 30, 11:55 CET

Exact Online Premium – Exact Online Premium not accessible (NL)

Resolved - The issue has been resolved. Exact Online Premium is fully operational again. Our apologies for the inconvenience.
Apr 3, 11:26 CEST

Update - We are continuing to monitor for any further issues.
Mar 28, 14:32 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 11:43 CET

Update - We are continuing to investigate this issue.
Mar 27, 11:01 CET

Investigating - Exact Online Premium is currently unavailable. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Mar 27, 10:44 CET

Apr 2, 2024

Exact Cloud Services - Hosted Desktop can not be started

Resolved - This incident has been resolved.
Apr 2, 11:01 CEST

Monitoring - The solution has been implemented. It is possible to login again. We will keep closely monitoring the situation. Our apologies for the inconvenience.
Apr 2, 09:57 CEST

Identified - We have found the rootcause of the issue and are working on implementing a solution.
Apr 2, 09:14 CEST

Investigating - You may experience that the Hosted Desktop can not be started.
We are currently investigating on the issue. When more information becomes available we will update this page. Our apologies for the inconvenience.
Apr 2, 08:45 CEST

Exact Globe / Compact - Missing bank transactions for PSD2 and Rabo BoekhoudKoppeling bank links (NL)

Resolved - The issue has been resolved and all bank statements have been delivered. Our apologies for the inconvenience.
Apr 2, 08:04 CEST

Identified - The issue has been identified and a fix is being implemented.
Mar 29, 14:13 CET

Investigating - On the 29 of March not all bank statements where delivered.
We are investigating this issue. Our apologies for the inconvenience.
Mar 29, 08:25 CET

Monitoring - On the 27th of March the bank statements are delivered. We are monitoring the results.
Mar 28, 09:10 CET

Investigating - Bank statements from PSD2 bank links are are not delivered yet. Currently all affected bank links are:
- Rabobank PSD2
- Rabobank BoekhoudKoppeling
We will update this status page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 27, 08:27 CET