Exact Online - Planning board not shown completely in Exact Online Projects (Global)
Investigating - You may experience that the size of your planning board does not reflect your page size, leading to you having to scroll through your list of employees. We are currently investigating the issue.
May 16, 2024 - 10:40 CEST
BoekhoudGemak - New Rabobank bank links cannot be set up and consent cannot be renewed (NL)
Identified - When trying to set up a new bank link for the Rabobank in BoekhoudGemak or when trying to renew consent for an existing Rabobank bank link, you will receive an error message that an unknown error has occurred on the server. This issue has been identified and we are working on a solution. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 15, 2024 - 13:16 CEST
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
HR/Officiënt Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
HR/Officiënt Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Operational
Boekhoud Gemak Operational
Communicatie Gemak Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Operational
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Exact Winbooks Operational
Exact Venice Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2024
Exact Online - Time entry in Manufacturing only possible for single lines (Global)
Resolved - The issue has been resolved. It is possible again to save time entries with multiple lines. Our apologies for the inconvenience.
May 16, 12:37 CEST
Identified - When entering hours in your Manufacturing environment through [Manufacturing - Time reporting - Time entry - Enter- Daily entry] you may experience that you are unable to add a second line to your daily entry screen or that your input time entries on consecutive lines are not saved. The issue has been identified, and a fix is in development. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 14, 13:54 CEST
Investigating - When entering hours in your Manufacturing environment through [Manufacturing - Time reporting - Time entry - Enter- Daily entry] you may experience that you are unable to add a second line to your daily entry screen or that your input time entries on consecutive lines are not saved. The issue has been identified, and a fix is in development. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 14, 13:54 CEST
May 15, 2024

Unresolved incident: BoekhoudGemak - New Rabobank bank links cannot be set up and consent cannot be renewed (NL).

May 14, 2024
Exact Online - CODA files delayed (BE)
Resolved - All technical difficulties at Codabox have been resolved, and all CODA files have been delivered. Our apologies for the inconvenience.
May 14, 15:42 CEST
Investigating - Due to technical difficulties at Codabox, you may experience that your CODA files have not yet been delivered. Codabox is currently investigating the issue. Our apologies for the inconvenience.
May 14, 09:28 CEST
All Products - Support not reachable through phone (Global)
Resolved - All phone lines are available once more. Our apologies for the inconvenience.
May 14, 09:34 CEST
Investigating - Currently we are facing technical issues with the Exact Support phone lines. As a result, you are not able to call Support at this moment. Please use our alternative support options to contact support on https://support.exact.com instead. Our apologies for the inconvenience.
May 14, 09:02 CEST
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Exact Online - Performance issues (NL)
Resolved - This incident has been resolved. There are no more performance issues. Our apologies for the inconvenience.
May 10, 12:45 CEST
Monitoring - There are no more performance issues at this moment. We are continuing to monitor the situation
May 10, 11:01 CEST
Investigating - You may experience a reduced performance in Exact Online using multiple menu paths. We are currently investigating this issue. We will post an update on this page as soon as more information becomes available. Our apologies for the inconvenience.
May 8, 13:01 CEST
Exact Online - EOL Premium is not available (NL)
Resolved - This issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.
May 10, 11:31 CEST
Update - Exact Online Premium is available. We are currently monitoring the situation.
May 10, 11:01 CEST
Monitoring - Exact Online Premium is available. We are currently monitoring the situation.
May 10, 10:36 CEST
Investigating - Exact Online Premium was unavailable between 09:50 and 10:00. When trying to log in, you where shown an error message saying that the login page is not available. We are currently monitoring this error. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
May 10, 10:34 CEST
May 9, 2024

No incidents reported.

May 8, 2024
May 7, 2024
Time entry screen cannot be saved or submitted when cost entry is hidden
Resolved - This issue has been resolved and you can save or submit time entries again. If you have enabled cost entry to solve the issue, you can disable this again through [Tools icon - Customize]. Our apologies for the inconvenience.
May 7, 11:14 CEST
Identified - The issue has been identified and a fix is being implemented. This page will be updated as soon as an update is available.
May 6, 16:43 CEST
Investigating - You may experience an issue where the [Yes], [No] and [Save] buttons are unresponsive in your time entry screen. Please be advised that this can be prevented by enabling cost entry. This can be done by navigating to [Tools icon - Customize] We are currently investigating this issue.
May 6, 10:27 CEST
Exact Online/HR & Salaris Gemak/Exact Globe - Letter Tax Authorities 'aanwas premieloon WHK' does not match 'aanwas premieloon AOF'
Resolved - Following the consultation that took place with the Tax Authorities, an additional message has been posted on the Tax Authorities' Salaris Forum. In it, the Tax Authorities indicate that the letter with subject ‘Correctie WHK Loon 2023 en 2024’ may be considered as not having been sent. You or your client will receive an apology letter from the Tax Authorities about this in the coming weeks. As a result, this means that you do not need to correct anything in your payroll software.

You can find the publication on the Salaris forum through https://fsa.pleio.nl/news/view/7e4749c7-9d20-4cbe-9fda-020b9f7e7be6/belastingdienst-controleert-whk-loon-2023.
If you don't already have an account here, you can register for free.
May 7, 11:10 CEST
Update - We are still in consultation with the Tax Authorities. No action is required from you at the moment. If you have received this letter and would like to be kept informed about the follow-up, please enter a web question through the [support portal > services & contact > contact support > payroll > new message] with subject 'correctie WHK Loon 2023 en 2024'. We will inform you through this web case.
May 3, 14:04 CEST
Update - We are awaiting official response from the Tax Authorities. We will inform you as soon as information is available.
May 3, 10:20 CEST
Identified - You may have received a letter from the Tax Authority to inform you that the 'totaal aanwas in het cumulatieve premieloon WHK' and 'totaal aanwas in het cumulatieve premieloon AOF Hoog/Laag/Uitkering' do not match in 2023 and/or 2024. We are currently in consultation with the Tax Authorities on how to proceed. If you received this letter, please enter a web question through the [support portal > services & contact > contact support > payroll > new message] with subject 'correctie WHK Loon 2023 en 2024' instead of calling support. We will inform you through this web case on any steps to be taken as soon as they have been coordinated with the Tax Authorities. Our apologies for the inconvenience.
May 2, 12:50 CEST
May 6, 2024
All products - Unable to log in for users which are migrated to OEI (NL)
Resolved - This issue has been resolved. You are able to log in again. Our apologies for the inconvenience.
May 6, 06:16 CEST
Investigating - Due to an ongoing issue at Microsoft you are currently unable to log in when you are migrated to OEI. You will get an error 'services aren't available.' As soon as an update is available we will inform you through this page. Our apologies for the inconvenience.
May 5, 20:37 CEST
May 5, 2024
May 4, 2024

No incidents reported.

May 3, 2024
Exact Online - Time entry users do not see the menus 'Projects' and 'Planning' (NL/BE)
Resolved - The issue has now been resolved. All menu paths are shown as intended again. Our apologies for the inconvenience.
May 3, 08:43 CEST
Update - We are continuing to investigate this issue.
May 2, 09:45 CEST
Investigating - Currently time entry users do not see the menus projects and planning in Exact Online. We are further investigating this issue. As soon as an update will become available we will inform you through this page. Our apologies for the inconvenience.
May 2, 09:45 CEST
May 2, 2024
Exact Online – Scans remain ‘open’ or ‘in process’ (NL)
Resolved - This issue has since been resolved and files that are being sent are coming in again. If the mails that you have previously sent are not received, please send them again. Before resending we do advise you to check Documents > Scanning Service to see of your files have been processed. Our apologies for the inconvenience
May 2, 13:30 CEST
Identified - The root cause has been identified. Scans will be processed with a delay. Please refrain from uploading the same files again to avoid duplicates. Our apologies for the inconvenience.
May 1, 15:56 CEST
Investigating - It is possible that your uploaded scans are processed with a delay. Scans are remaining 'open' or 'in process' at the scanning service. We are investigating the issue. As soon as an update will become available we will inform you through this page. Our apologies for the inconvenience.
May 1, 14:45 CEST
Exact Online - After saving a layout in the lay-out editor a copy is made (NL/BE)
Resolved - This issue has been resolved. Our apologies for the inconvenience.
May 2, 12:17 CEST
Update - We are continuing to work on a fix for this issue.
May 1, 08:44 CEST
Identified - When you save changes within a lay-out a copy of your lay-out is created. This leads to excessive copies. We have identified the issue and are working on the solution. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Apr 23, 14:58 CEST
Exact Globe / Compact - Not possible to process payments or collections for PSD2 and Rabo BoekhoudKoppeling bank links (NL)
Resolved - This issue has been resolved. Payments and collections can be sent again via the banklinks. Our apologies for the inconvenience.
May 2, 11:57 CEST
Monitoring - A fix was implemented and we are monitoring the results.
May 2, 10:57 CEST
Investigating - Investigating - It is not possible to process payments or collections for PSD2 and Rabo BoekhoudKoppeling bank links (NL). We are further investigating this issue. As soon as an update will become available we will inform you through this page. Our apologies for the inconvenience.
May 2, 10:21 CEST
Exact Online - Error when sending emails to the digital postbox (NL/BE)
Resolved - This issue has been resolved and mails that are being sent are coming in again. If the mails that you have previously sent are not received within 60 minutes, please send them again. Before resending we do advise you to check Activities > Digital Postbox to see of your mails have been processed. Our apologies for the inconvenience
May 2, 10:49 CEST
Investigating - When sending emails to the digital postbox, you may receive an error that your email could not be delivered. As soon as an update will become available we will inform you through this page. Our apologies for the inconvenience.
May 2, 09:29 CEST
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