Exact System Status

Exact Online - After saving a layout in the lay-out editor a copy is made (NL/BE)

Identified - When you save changes within a lay-out a copy of your lay-out is created. This leads to excessive copies. We have identified the issue and are working on the solution. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Apr 23, 2024 - 14:58 CEST

Exact Online - Not possible to link classification to G/L account (NL/BE)

Identified - We have identified the issue. A workaround is available if you follow these steps: in the G/L accounts overview through [financial > entries and G/L accounts > G/L accounts | overview], go to the classifications tab. In the G/L Accounts column there is a "Link existing" hyperlink. With this hyperlink the G/L account can be linked and unlinked from a classification.
Apr 23, 2024 - 10:07 CEST

Investigating - It is currently not possible to link a classification to a G/L account. You can enter the classification, but it is not saved. We are investigating this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Apr 22, 2024 - 16:23 CEST

Exact Online - Netherlands Degraded Performance

Boekhouden Degraded Performance

Uren & Facturen Operational

Project Management Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn[Kantoor] Operational

Salaris voor bedrijven Operational

Salaris voor Accountancy Operational

Scan & Herken Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

HR/Officiënt Operational

Exact Online - Belgium Degraded Performance

Boekhouden Degraded Performance

Uren & Facturen Operational

Handel Operational

Productie Operational

Accountancy Operational

Mijn [Kantoor] Operational

Scan & Herken Operational

Digitale Brievenbus Operational

Exact API Operational

Exact Bouw Operational

HR/Officiënt Operational

Exact Online - other countries Operational

Accountancy Operational

Accounting Operational

Digital mailbox Operational

Manufacturing Operational

Project Management Operational

Time & Billing Operational

Wholesale Distribution Operational

Exact API Operational

Scan & Recognize Operational

Exact Online Premium Operational

Accountancy Gemak - Software Gemak Operational

Boekhoud Gemak Operational

Communicatie Gemak Operational

DM online Operational

Fiscaal Gemak Operational

HR & Salaris Gemak Operational

Kantoor Gemak / PM 365 Operational

Multivers Operational

Online Samenwerken (OSW) Operational

Rapportage Gemak Operational

Werkprogramma Gemak Operational

Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational

Exact Cloud Services Operational

Reeleezee - Accounting - Accountancy portal - Cashr Operational

Exact Winbooks Operational

Exact Venice Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2024

Unresolved incidents: Exact Online - After saving a layout in the lay-out editor a copy is made (NL/BE), Exact Online - Not possible to link classification to G/L account (NL/BE).

Apr 22, 2024

Exact Fiscaal - Postponement statuses changed from approved to requested (NL)

Resolved - The issue has been resolved. The postponement statuses in Fiscaal Gemak should now be correct. Our apologies for the inconvenience.
Apr 22, 15:31 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 11:56 CEST

Investigating - We are experiencing an issue in which some of the postponement statuses in Fiscaal Gemak have been changed to the status 'Requested'.
We are currently investigating this issue and are working on a fix. Our apologies for the inconvenience.
Apr 18, 17:22 CEST

Reeleezee – No transactions delivered for Rabo boekhoudkoppelingen (NL)

Resolved - The missing transactions of the last 5 days have been delivered today. If you still do not receive transactions, please renew the consent of the bank link in the settings of the bank account in Reeleezee. Apologies for the inconvenience.
Apr 22, 14:26 CEST

Investigating - You may experience that you have not received any bank transactions from your Rabobank non-PSD2 bank links since April 17th. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Apr 19, 20:43 CEST

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Exact Online - Payroll component successors do not include the fields 'amount' and/or 'quantity' on employee level (NL)

Resolved - This issue has been resolved. The fields 'amount' and/or 'quantity' are visible and working as intended again. Our apologies for the inconvenience.
Apr 19, 10:16 CEST

Update - For some components adding the 'amount' and/or 'quantity' through [employees > payroll > variable mutations > details per employee] or adding a column through [employees > payroll > variable mutations > tools icon | customize] works to be able to continue your payroll process. We are still investigating this issue.
Apr 16, 10:43 CEST

Investigating - It is possible that payroll component successors on employee level do not include the field ‘amount’. We are investigating this issue. Our apologies for the inconvenience.
Apr 16, 10:08 CEST

Apr 18, 2024

Apr 17, 2024

Exact Online - communication note on a project cannot be created (BE)

Resolved - This issue has been resolved. You can now create communication notes again. Our apologies for the inconvenience.
Apr 17, 11:06 CEST

Investigating - When creating a communication note on a project you will get an error telling you that you do not have permissions to do so. Regardless of the rights you have. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.
Apr 17, 10:32 CEST

Apr 16, 2024

Exact Online - Loading documents will result in an error (DE)

Resolved - The issue has been resolved. Loading documents no longer result in a error. Our apologies for the inconvenience.
Apr 16, 13:05 CEST

Investigating - Loading documents will result in an error. We are currently investigating this issue. Our apologies for the inconvenience.
Apr 16, 11:38 CEST

Fiscaal Gemak – SBA’s of the Corporate Income Tax 2023 are not received (NL)

Resolved - This incident has been resolved. The SBA's VPB have been processed and received in the software.
Apr 16, 12:08 CEST

Update - We are continuing to work on a fix for this issue.
Apr 15, 12:52 CEST

Identified - It is possible that you did not receive the SBA for the Corporate Income Tax 2023. You could have already received the letters from the tax authorities, but the declaration is not yet visible in our software. We are currently investigating the issue. Our apologies for the inconvenience.
Apr 12, 14:10 CEST

Apr 15, 2024

Exact Online - Time out errors through different menupaths (NL)

Resolved - This incident has been resolved. You won't get time out errors through different menupaths anymore. Our apologies for the inconvenience.
Apr 15, 15:19 CEST

Investigating - It is possible you will get time out errors through different menupaths. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Apr 15, 14:45 CEST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Exact Online Premium - Scheduled Maintenance on 6th of April (NL)

Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 CEST

Scheduled - Due to scheduled maintenance you may experience short interruptions in Exact Online on Saturday April 13th between 19:00 CEST and 20:00 CEST. Our apologies for the inconvenience.
Apr 11, 09:54 CEST

Apr 12, 2024

Exact Cloud Services - (Global) - fatal error notification when importing XML

Resolved - This incident has been resolved following profile resets.
Our apologies for the inconvenience.
Apr 12, 14:46 CEST

Monitoring - When you receive this error, this can be ignored. We are working with our 2nd line team to get a solution which avoids this error.
Apr 11, 14:43 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 11, 12:40 CEST

Update - The issue is still under investigation. When the error occurs the import still works and the error can be ignored for the time being.
Apr 11, 09:41 CEST

Update - We are continuing to investigate this issue. The impact is still limited to a small number of customers who receive updates through the raised case. If you have not yet reported this occurring for your company please do register a case with us.
Apr 10, 17:38 CEST

Update - We are continuing to investigate this issue. The impact appears to be limited to a small number of customers who will receive updates through the raised case.
Apr 10, 09:29 CEST

Investigating - Customers in the Exact Cloud environment may recieve a fatal error notification when importing .xml files. Changing the file location does not change the issue. Currently there is no workaround available. We are investigating the issue. You can expect daily status updates or as soon as new information is available.
Our apologies for the inconvenience.
Apr 9, 17:18 CEST

BoekhoudGemak/Multivers - Logging in to BoekhoudGemak and Multivers Online not possible (NL)

Resolved - This incident has been resolved.
Apr 12, 11:55 CEST

Monitoring - A fix has been implemented. Logging in is possible again. We are monitoring the situation.
Apr 11, 08:44 CEST

Investigating - Currently we are experiencing issues when logging into Multivers Online and Boekhoudgemak. We are investigating the issue. When an update is available, we will inform you via this page. Our apologies for the inconvenience.
Apr 11, 07:41 CEST

Apr 11, 2024

Apr 10, 2024

Apr 9, 2024

Exact Online - ING bank statements for non-PSD2 bank links not delivered yet (NL)

Resolved - The ING bank statements (non PSD2) are delivered and processed. Our apologies for the inconvenience.
Apr 9, 12:59 CEST

Investigating - The ING bank statements (non PSD2) are not delivered yet. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Apr 9, 08:07 CEST