Update - We are continuing to investigate the issue. For now no action is required from your side since statements are imported with a delay. Once more information becomes available, we will update this page.
Mar 28, 2024 - 17:36 CET
Investigating - It is possible that your automatic bank links for Rabobank are malfunctioning, even after renewing bank link consent. This means that statements may not be imported automatically and payments may be rejected. We are investigating this issue. Our apologies for the inconvenience.
Mar 28, 2024 - 15:18 CET
Update - We are continuing to monitor for any further issues.
Mar 28, 2024 - 14:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 2024 - 11:43 CET
Update - We are continuing to investigate this issue.
Mar 27, 2024 - 11:01 CET
Investigating - Exact Online Premium is currently unavailable. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Mar 27, 2024 - 10:44 CET
Monitoring - On the 27th of March the bank statements are delivered. We are monitoring the results.
Mar 28, 2024 - 09:10 CET
Investigating - Bank statements from PSD2 bank links are are not delivered yet. Currently all affected bank links are:
- Rabobank PSD2
- Rabobank BoekhoudKoppeling
We will update this status page as soon as more information becomes available. Our apologies for the inconvenience.

Mar 27, 2024 - 08:27 CET
Exact Online - Netherlands Operational
Boekhouden Operational
Uren & Facturen Operational
Project Management Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn[Kantoor] Operational
Salaris voor bedrijven Operational
Salaris voor Accountancy Operational
Scan & Herken Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
HR/Officiënt Operational
Exact Online - Belgium Operational
Boekhouden Operational
Uren & Facturen Operational
Handel Operational
Productie Operational
Accountancy Operational
Mijn [Kantoor] Operational
Scan & Herken Operational
Digitale Brievenbus Operational
Exact API Operational
Exact Bouw Operational
HR/Officiënt Operational
Exact Online - other countries Operational
Accountancy Operational
Accounting Operational
Digital mailbox Operational
Manufacturing Operational
Project Management Operational
Time & Billing Operational
Wholesale Distribution Operational
Exact API Operational
Scan & Recognize Operational
Exact Online Premium Operational
Accountancy Gemak - Software Gemak Operational
Boekhoud Gemak Operational
Communicatie Gemak Operational
DM online Operational
Fiscaal Gemak Operational
HR & Salaris Gemak Operational
Kantoor Gemak / PM 365 Operational
Multivers Operational
Online Samenwerken (OSW) Operational
Rapportage Gemak Operational
Werkprogramma Gemak Operational
Exact Globe+ - Synergy - Financials - SRXP - P2P - AEC Operational
Exact Cloud Services Operational
Reeleezee - Accounting - Accountancy portal - Cashr Operational
Exact Winbooks Operational
Exact Venice Operational
Customer Support Department Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024
Resolved - The issue has been resolved. Account cards can be opened again without facing unexpected errors. Our apologies for the inconvenience.
Mar 28, 17:42 CET
Monitoring - The issue has been identified, and a fix is in development. All Account cards are once again available, but we are continuing to monitor the situation.
Mar 28, 16:05 CET
Update - The issue has been identified, and a fix is in development. All Account cards are once again available, but we are continuing to monitor the situation.
Mar 28, 16:05 CET
Investigating - You may experience OOPS errors when opening accountcards. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Mar 28, 15:12 CET
Resolved - The issue has been resolved. If you are still experiencing problems with payment files that are automatically rejected and/or statements that are no longer automatically imported via your bank link with Rabobank, you will need to renew the permission of your bank link via the company settings. This applies to both the Rabo BoekhoudKoppeling and the Exact PSD2 link for Rabobank. Our apologies for the inconvenience.
Mar 28, 08:41 CET
Update - The consent has been restored for the majority of affected links, no additional action is required. In the following situations, you must renew the permissions for the bank link via [Company name > Settings > Bank links] to solve the issue:
- If your payment or direct debit files are automatically rejected in Exact Online
- If your statements are not imported at the usual times while there have been transactions in your banking environment

Mar 26, 17:17 CET
Monitoring - A fix has been implemented and payments should be processed again. However, if you were impacted by this issue, it is necessary for the bank link's consent to be renewed first. You can do this through [ Company name > Settings > Bank links > Renew consent ]. We will be monitoring the results of the fix closely. Our apologies for the inconvenience.
Mar 25, 21:06 CET
Investigating - It is possible that payments send to Rabobank through the Rabobank BoekhoudKoppeling and Exact PSD2 link for Rabobank are not being processed and after a while get rejected. When clicking payments from the payment files overview, you get a message that some lines were rejected. We are investigating this issue. Our apologies for the inconvenience caused.
Mar 25, 12:52 CET
Resolved - The issue has been resolved. All import files have been delivered by CodaBox. Our apologies for the inconvenience.
Mar 28, 08:40 CET
Identified - CodaBox has started the file delivery towards Exact Online. As soon as all files are imported, we will share another update.
Mar 27, 10:17 CET
Investigating - The bank statements have not yet been provided by CodaBox. They are investigating the issue. As soon as more information becomes available, we will update this status page. Our apologies for the inconvenience.
Mar 27, 10:01 CET
Mar 27, 2024
Resolved - Exact Online is available again. Our apologies for the inconvenience.
Mar 27, 09:22 CET
Identified - Exact Online is currently unavailable. We are working on a solution. Our apologies for the inconvenience. We expect that this will be solved within 30 minutes.
Mar 27, 09:14 CET
Mar 26, 2024
Resolved - The implemented fix has solved the issue. Our apologies for the inconvenience.
Mar 26, 14:48 CET
Update - The implemented fix has solved the issue. Our apologies for the inconvenience.
Mar 26, 14:48 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 09:03 CET
Investigating - All Exact Online Premium users may currently experience the following:
- Not being able to log in
- Long loading screens
- Oops errors when using different Menu paths

We are currently investigating this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.

Mar 26, 08:58 CET
Monitoring - A fix has been implemented. We are monitoring the results.
Mar 26, 07:39 CET
Identified - Unfortunately we are experiencing the same issue as yesterday. When opening EOL Premium may experience oops errors trough various menu paths. We have identified the cause of this issue and are working on a solution. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Mar 26, 07:14 CET
Update - Unfortunately we are experiencing the same issue as yesterday. When opening EOL Premium may experience oops errors trough various menu paths. We have identified the cause of this issue and are working on a solution. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Mar 26, 07:13 CET
Monitoring - A fix has been implemented. We are monitoring the results.
Mar 25, 10:39 CET
Investigating - When opening EOL Premium may experience oops errors trough various menu paths. We are currently investigating the cause of this issue. You will receive status updates as soon as new information is available on this page. Our apologies for the inconvenience.
Mar 25, 08:54 CET
Resolved - All missing bank statements have been delivered on 26-03-2024. Our apologies for the inconvenience.
Mar 26, 10:50 CET
Investigating - The Knab bank statements (non PSD2) are not delivered yet. We are investigating the issue. An update will be shared as soon as more information is available. Our apologies for the inconvenience.
Mar 23, 09:27 CET
Resolved - The implemented fix has solved the issue. All payment orders can once again be uploaded in the banking environment of the ABN Amro. Our apologies for the inconvenience.
Mar 26, 09:30 CET
Identified - You may encounter issues when uploading a payment order in the banking environment of the ABN Amro. This occurs when they are created in Multivers Online. We are aware of this. As of now we are working on a resolution, which be implemented shortly.
Our apologies for the inconvenience.

Mar 20, 12:57 CET
Mar 25, 2024
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Mar 22, 2024
Resolved - This incident has been resolved. Our apologies for the inconvenience.
Mar 22, 16:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 10:05 CET
Investigating - When working in Exact Globe Next users can receive a Windows Security pop-up to sign into productupdates.exact.com. We are aware of the issue and are working on a resolution.
Our apologies for the inconvenience.

Mar 21, 17:12 CET
Resolved - This issue has been resolved. Our apologies for the inconvenience.
Mar 22, 13:54 CET
Investigating - There is a delay in our app environment. You may experience errors or long waiting times. We are currently investigating the cause of this issue. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.
Mar 22, 11:07 CET
Resolved - The issue has been resolved. The 'Deliver to' address is displayed as intended again on all screens. Our apologies for the inconvenience.
Mar 22, 12:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 09:09 CET
Update - We are still working on a fix.
Mar 19, 08:50 CET
Identified - The issue has been identified. We are working on a fix now. Please still know that this is only a visual issue, which means all functionalities are working as intended.
Mar 13, 11:31 CET
Update - The 'Delivered to' address is shown incorrectly in various screens. Please know that this is only a visual issue, which means all functionalities are working as intended. We are still investigating the issue.
Mar 13, 10:10 CET
Investigating - The 'Delivered to' address is shown incorrectly in various screens. We are investigating the issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 13, 09:21 CET
Resolved - This issue has been resolved. The note icon works as intended again and only shows notes when there are notes for this line. Our apologies for the inconvenience.
Mar 22, 12:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 09:07 CET
Identified - When you open the 'Outstanding items | A/P' screen, the note icon might show there are already notes created while that's not the case. We are working on this issue. Apologies for the inconvenience.
Mar 20, 11:13 CET
Mar 21, 2024
Postmortem - Read details
Mar 21, 17:36 CET
Resolved - The incident is resolved. The root case will be made available in the Post Mortem of this notification. We apologize for the inconvenience caused.
Mar 21, 09:54 CET
Update - All services are operational. We are continuing to monitor for any further issues overnight.
Mar 20, 17:05 CET
Update - We are continuing to monitor for any further issues.
Mar 20, 14:43 CET
Monitoring - The services have been restored. You can login again. If you do still encounter issues please report this with our support team with a clear description of the issue, preferably with screenshots of the error.
Mar 20, 14:20 CET
Identified - We have identified the issue and are working on a fix. We expect an update within the next hour.
Attempting to login at a later moment leads to a successful login.

Mar 20, 11:47 CET
Investigating - Hosted desktop users currently experience error while loading profiles. This can result in; not able to e-mail, not able to login to Globe, Citrix session stops loading. We are investigating the issue.
Our apologies for the inconvenience.

Mar 20, 10:45 CET
Mar 20, 2024
Mar 19, 2024
Mar 18, 2024

No incidents reported.

Mar 17, 2024
Resolved - This incident has been resolved. All support portals are available again. Our apologies for the inconvenience.
Mar 17, 14:12 CET
Investigating - All support portals are currently unavailable. We are investigating the cause of this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Mar 17, 09:42 CET
Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.